Location: Glendale, CA           Hours/Per Week: 20

ABOUT US:

Cayenne Wellness Center and Children’s Foundation (CWC) is a 501(c)3 organization dedicated to improving health outcomes and decreasing mortality related to Sickle Cell Disease (SCD). Our mission is to increase the quality of life for individuals diagnosed with SCD in California by ensuring expert, unbiased, and comprehensive care. This mission is part of a broader vision of (1) a medical system that effectively addresses the unique needs of the 7,000 residents living with SCD in California and (2) empowered patients who are equipped to advocate for themselves. Are you ready to help every Sickle Cell Warrior live the healthiest and most fulfilling life possible? Are you ready to engage with a mission-driven organization that is life-changing to many and touches the hearts of all?

POSITION SUMMARY:

We are seeking a dynamic and detail-oriented Receptionist/Front Office professional to be the welcoming face of our organization. This individual will provide exceptional customer service, assist with daily office operations, and support our compassionate team in creating a positive environment for staff, clients, and visitors.

DUTIES AND RESPONSIBILITIES:

Front Desk Operations:

• Greet and welcome visitors, staff, and clients with warmth and professionalism.
• Offer refreshments such as water or tea to guests.
• Answer and direct incoming calls to the appropriate team members.
• Schedule and confirm appointments; send reminders via phone and text for scheduled services.
• Manage the organization’s calendar and coordinate scheduling as needed.

Office Maintenance and Mail Handling:

Maintain cleanliness and organization of common areas, including the front desk, kitchen, and bathrooms (while encouraging staff to clean up after themselves).
Handle incoming and outgoing mail and packages, including sorting and delivering mail to staff and coordinating outgoing mail with the Administrative Assistant.

Administrative Support:

Monitor office supply inventory and coordinate restocking when necessary.
Assist with document management, including copying, scanning, and filing.
Provide support with point-of-sale (POS) transactions as needed.

QUALIFICATIONS:

Minimum Qualifications (REQUIRED):

• Bachelor’s degree in a relevant field.
• Passion for the mission of Cayenne Wellness Center and the individuals we serve.
• Exceptional interpersonal skills with a friendly, professional demeanor.
• Excellent written and verbal communication skills.
• Strong organizational skills, critical thinking, and problem-solving abilities.
• Ability to work in a fast-paced, startup-like environment with minimal supervision.
• Proficiency in using Google Workspace (formerly G Suite), calendars, and scheduling systems.
• Knowledge of POS systems and appointment scheduling tools.
• Resourcefulness, adaptability, and flexibility to handle diverse tasks.
• Professional appearance and excellent phone etiquette.

Preferred:

Previous experience in customer service, reception, or administrative roles.

Please send a resume and cover letter, preferably by email, to:

Yolanda Aumont – [email protected]

Core Duties:

• Attendance at CWCs weekly multidisciplinary team meetings and education program offerings
• Attend continuing education training necessary to work toward licensure
• Establish and maintain effective working relations with patients/clients
•  Evaluate case problems and provide leadership and consultation in the development and implementation of case plans
• Understand, interpret, and apply regulations and departmental policies and procedures
• Plan, schedule, and conduct individual and group meetings
• Provide clinical case management and therapeutic services
• Interviews patient/patient’s social support system to complete and initiate psychosocial evaluation
• Provides psychoeducational groups to support patients and the patient’s social support system
• Provides ongoing assistance to patients/patients’ social support systems in coping with stress related to hospitalization, disability, and chronic/terminal illness
• Works collaboratively with the patients and their social support system to establish and implement a plan of care with a multidisciplinary team that meets the patient’s identified psychosocial needs
• Conceptualize, develop, and implement a comprehensive system of care program to support patients and the patient’s social support system (a system of care ranging from medical, psychosocial, dental, educational, legal, housing, food, spiritual, and financial stability)
• Engage with community stakeholders and agencies to build capacity and collaboration
• Develop and conceptualize evaluation feedback to determine the effectiveness of services
• Conduct a 3-5 year strategic plan
• Conduct outreach to network with local, state, and national organizations that are providing services for patients and patients’ support systems

Responsibilities, Skills, and Abilities:

• Knowledge of ethical standards, principles, and practices of social work, counseling, and human behavior
• Knowledge of clinical assessment techniques
• Knowledge of interviewing and other information gathering techniques
• Knowledge of the principles, methods, and practices of effective supervision
• Knowledge of the theories of group interaction and therapeutic intervention
•  Functions as a member of the interdisciplinary team and provides Clinical Medical Social Work services to patients and their families to improve or maintain social, emotional, functional and physical health (Continuously)
• Ability to provide leadership in the development and administration of social work programs
• Ability to demonstrate the concepts of ethical social work practice
• Adhere to the NASW Code of Ethics
• Ability to maintain effective relationships with staff, other disciplines, and community agencies and to interpret programs to the public
• Ability to participate in recruitment, selection, and orientation of professional social work staff
• Ability to write meaningful, concise, and accurate reports and correspondence

Qualifications:

• ASW, LMSW, or LCSW licensure as required in the state of CA
• Education: Requires Master’s Degree from an accredited school of Social Work (MSW) or higher
• Requires a level of knowledge of the Social Work practice at the macro level
• Requires knowledge of community resources and agencies in relation to health, illness, disability, and social determinants of health at the local, state, and national levels
• Demonstrates cultural humility and comfort with a diverse patient population. Cultural humility is essential
• Bicultural/Bilingual competency is a plus
• Ability to work in an interdisciplinary team
• Computer literacy with the ability to use standard word processing, spreadsheet programs, e-mail (i.e. MS Word, Excel, Outlook), and web browsers
• Ability to multitask in a dynamic work environment
• Demonstrates personable skill sets (reliability, dependability, predictability, and an appropriate sense of humor)
• Excellent organizational, administrative, and training skills
• Demonstrates related work experience with BIPOC communities
• Strong sense of discretion and professionalism
• Excellent written and interpersonal communication skills
• Familiar with dynamics of chronic illness on patient and family across the life span
• Experience working with patients and families from disenfranchised communities
• Familiar with inequities in the healthcare system and its impact on the delivery of services to patients
• Strong advocacy skills

Certificates, Licenses, Registrations Required:

• Requires an active ASW or California license as a Licensed Certified Social Worker (LCSW)
• Insurance panels – you will need to be on insurance panels so we can get reimbursed

Location: Glendale, CA 91205 (Hybrid) Hours/Per Week: 40
Employment Type: Full-Time | Salary/Exempt

ABOUT US:

Cayenne Wellness Center and Children’s Foundation (CWC) is a 501(c)3 organization dedicated to improving health outcomes and decreasing mortality related to Sickle Cell Disease (SCD). Our mission is to increase the quality of life for individuals diagnosed with SCD in California by ensuring expert, unbiased, and comprehensive care. This mission is part of a broader vision of (1) a medical system that effectively addresses the unique needs of the 7,000 residents living with SCD in California and (2) empowered patients who are equipped to advocate for themselves.  Are you ready to help every Sickle Cell Warrior live the healthiest and most fulfilling life possible?  Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all?

OVERVIEW:

We are a dedicated nonprofit organization committed to empowering persons and their families living with sickle cell disease. We are seeking a Director to assist our Executive Director in leading our organization into its next phase of growth. This person will be a passionate advocate for our mission, embodying and promoting our core values while articulating a compelling vision for our future.

POSITION SUMMARY:

The Director will be responsible for the overall leadership and management of the organization, overseeing all aspects, including program development, fundraising, budget management, community outreach, and staff operations, with the primary goal of achieving the organization’s mission through effective strategic planning and stakeholder engagement.

Core Responsibilities:

Leadership & Strategic Vision

• Regularly assess departmental progress and provide the ED with strategic insights and recommendations for operational improvements.
• Develop and implement a long-term strategic vision, setting benchmarks for CWC’s growth, advocacy, and sustainability over the next 25+ years.
• Oversee education, advocacy, and support programs (e.g., SCD community groups, state/national advocacy with Sickle Cells).
• Ensure program execution aligns with CWC’s mission (e.g., MH&W, STAC, March on Hospital).

Fundraising & Financial Sustainability

• Meet regularly with the grant team to assess funding needs and determine whether a Director of Development is necessary.
• Lead federal and state funding initiatives to expand resources for CWC.
• Ensure donor engagement strategies are effectively managed and that fundraising initiatives align with long-term financial sustainability goals.
• Oversee fundraising, event planning, and grant writing to ensure financial sustainability.

Operational & Team Oversight (Delegation & Accountability)

The Director ensures departmental efficiency through leadership, strategy, and accountability, while delegating execution to designated managers and staff.

Program & Community Outreach (Program Manager, CHW Lead, Marketing Manager)

• Ensure program managers oversee day-to-day execution, impact measurement, and reporting.
• CHW Lead should directly engage the community and execute initiatives without gaps.
• The Marketing Manager should drive public engagement, social media presence, and visibility.

Finance (Finance Manager)

• Responsible for budgeting, grant compliance, and vendor payments.
• The Director ensures fiscal sustainability through high-level oversight, collaborating with the Finance Manager to maintain compliance and budgetary alignment.

Human Resources & Administrative Support (HR Manager, Administrative Assistant)

• HR Manager should lead all recruitment efforts, maintain job board presence, conduct interviews, and ensure compliance.
• HR and the Director should work in lockstep to ensure staff performance through check-ins, performance tracking, and proactive management.
• HR should manage documentation, training, and compliance-related updates.
• The Administrative Assistant should manage scheduling, meeting coordination, and office documentation to ensure leadership can focus on strategic priorities.

Community & External Relations

• Serve as a key representative of CWC at community events, fostering partnerships and identifying opportunities to enhance organizational visibility and impact.
• Establish and maintain relationships with community-based organizations (CBOs) and strategic partners.

Other Key Responsibilities

• Oversee and implement team skill development & leadership training.
• Identify and track Key Performance Indicators (KPIs) for all departments.
• Support organizational culture

Qualifications & Requirements:

Minimum Qualifications:

• Master’s degree (required); Doctoral degree (preferred, especially in public health, nonprofit management, or a related field).
• 3–5 years of executive leadership experience in a nonprofit organization (6+ years preferred).
• Strong skills in leadership, fundraising, public speaking, and organizational strategy.
• Proven experience in team development, financial oversight, and stakeholder engagement.

Preferred Qualifications:

• Expertise in grant writing, nonprofit fundraising, and donor relations.
• Background in public health or nonprofit operations.
• Ability to inspire and manage teams while upholding accountability.

Work Location & Benefits:

• Hybrid role based in Glendale, CA 91205.
• Medical benefits included.